Your Loved One's Safety Comes First

We understand that introducing someone into your loved one’s daily routine requires trust.

That is why we operate with clear professional standards, transparent processes, and strict safeguarding policies aligned with UK vetting procedures, Care Act 2014 and GDPR Regulations.

We Have Strict Safety Measure in Place

Official UK Enhanced DBS Check

✓ All team members providing companionship calls undergo an Enhanced DBS (Disclosure and Barring Service) check, the highest level of background check available in the UK for working with vulnerable adults.

✓ Every caller has been appropriately vetted to work with your loved ones.

Professional Boundaries

✓ No financial discussions or advice
✓ No requests for personal information
✓ No medical advice or diagnosis
✓ No home visits
✓ No gifts or transactions
✓ Respectful, professional conduct at all times

✓ Calls are logged and monitored for assurance
✓ Regular internal reviews are conducted
✓ Clear documentation procedures are followed
✓ Weekly updates and transparent communication with families

Call Oversight & Quality Monitoring

✓ Safeguarding vulnerable adults
✓ Recognising signs of distress or concern
✓ Professional communication boundaries
✓ Escalation procedures

Safeguarding Awareness & Training

All our callers (companions) are vetted and receive strict safeguarding awareness training.